Frequently Asked Questions 
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Payroll (Staff and Consumer) |
- How do I restore information from my back up disk to my software?
- Why can’t I enter a negative amount on this timecard?
- Why didn’t this name change after I corrected it?
- Why didn’t a check register print after I processed my payroll?
- What is actually tracked by Blended OVT?
- Why is my net check correct and my deductions wrong?
How do I restore information from my back-up disk to my software ?
You may restore from your Before back up only if you backed up before your mistakes were made. To do so, open Windows Explorer.
- Insert zip disk and scroll down to Removable Zip. If you click on the plus sign to the left, there should be 2 folders, one for Before and one for After. Click on the before folder so it is on the right side of the screen and CC* and glname are listed.
- Then, scroll back up on the left and find the folder labeled etsacct and click on the plus sign to the left. Underneath, there should be a folder labeled database.
- Back on the right side of the screen, click on CC* with the right mouse button and hold it. Drag CC* over to the database folder under etsacct.
- Let go of the button and a dialogue box will open that says, Move Here, Copy Here, Create Shortcut Here, and Cancel. Make sure you click on Copy Here. Replace Existing File? Yes!
To do the same operation for staff payroll, simply follow the steps, replacing CC with EE. [TOP]
Why can’t I enter a negative amount on this timecard?
You may only enter a negative amount when you are originally entering the time card. If you are in EDIT Timecards, you will not able to do so. Either delete that card and re-enter or go to Enter Timecards and enter only the line with 0 hours and the negative pay amount. This will then add it to the existing timecard. [TOP]
Why didn’t this name change after I corrected it?
When changing a name in the Name/Address table, the sort name does not change on the lookup list until you exit and re-enter the software. Remember: all existing records with sort name will not change, only those created hence forth. [TOP]
Why didn’t a check register print after I processed my payroll?
Check and make sure that the field GL_Post has a default of “N”. If this is correct, check the ee(cc)ckstub file in Access for size! If there have been renumbered checks, there may be padding (voided #’s or zero records) in between old check # and new starting check #, creating too large of a file. Delete all zero checks. If everything looks OK, go to Reports, Numberic Check Register. If this prints, you are fine; if not call ETS. [TOP]
What is actually tracked by blended OVT?
Blended OVT only tracks the .5 dollars of the 1.5 multiplier because the individual has already been paid for the 1. It also tracks hours if you use the assigned blended overtime reason codes 60 – 69. [TOP]
Why is my net check correct and my deductions wrong?
In Crystal Reports on the check form, all fields should be coming from cktmp. [TOP]